40+ Other Professionals
Legion of designers, developers, copywriters + support officers
Induction
Welcome to your Client Induction! We are so happy you're here.
Meet the team
Jon Hollenberg
Founder & Owner
Gabriella Luttrell
Head of Strategy
Lael Batoon
Digital Strategist
Wayde Gustavson
Project Manager
Siobhan O'Reagan
Project & Content Assistant
Bella Brookes
Account Manager
Sam Horn
Chief of Creative
Oliver Baker
Head of SEO & PPC
Matt Forrester
Senior SEO Strategist
Tom McNabb
SEO Strategist
Jordan Fisher
SEO Strategist
Brooke Waldron
SEO & PPC Strategist
Chris Wu
PPC Strategist
Kei Kitamura
Junior SEO Strategist
Jessie Sharplin
SEO Strategist
Anja Shelley
Accounts Officer
Holly Coulston
Support and Relationship Manager
Carroll Gubalane
Head of Support
Noelyn Alabado
Support Officer
Leo Molas
Lead Technical Manager
Experienced (nearly two decades / 1000's of sites delivered)
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Open & accessible (we like to talk a lot!)
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Super focused getting this project delivered
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Working on our mind reading skills
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Always looking for ways to improve
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Obsessed with implementing best practice
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Our Co-pilot approach
Collaborative
Yes
Outcomes Driven
Yes
Fast
Yes
Drawing on each others strength
Yes
A positive experience
Yes
Side by side every step of the way
Yes
Our Expectations of You
Constructive Communication
You
You keep your promises
You
You make yourself available for meetings
You
We finish what we start
You
Schedule 2 hours per week
You
Engaged & 100% committed
You
Obsessed with implementing best practice
You
You allocate time & resources accordingly
You
We promise to do the same
Branding
We need finalised logo & branding files / direction to get started on any design concepts
Required
Imagery & Photography
Any photography or graphic assets you'd like us to use on your site
Required
Add to Dropbox
Our central source of files and assets for your new website build
Your finalised sitemap
Your website sitemap is like a house floorplan. It tells us what to include and what goes where.
It's super duper important to finalise this before we progress in the process.
We also need to chat about any functionality that needs clarification!
Important
We are really excited to be helping you with your copy, photos and videos!
Our dedicated Google Doc for Home Page and About
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Now let's book in your shoot for a Tuesday or Wednesday morning!
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Do you have existing Copy you would like to utilise?
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Please keep all email communication together and reply within the one subject line.
We’ve shared a Google Drive folder with you containing the online documents below:
Client Information:
Doc
Keyword Research:
Sheet
Monthly Reports:
PDF
We’ve shared a Google Drive folder with you containing the online documents below:
Client Information:
Doc
PPC Research:
Sheet
Optional Monthly Call
The Process
Start with your Client induction
Present KWR
Confirm Content
Wireframes
Design brief ready
Create your Logo & Branding
Sign Off on SEO Keyword Research
(If applicable) Landing Page Design & Build
Do your Photo & Video Shoot
Design Stage
Send concept
Design Feedback Provided
Design Feedback Meeting
Design confirmed
Confirm your content tone of voice with copywriter
Website Development Stage
Dev link provided and feedback added
Development Workshop
Review & Final Tweaks
PPC Stage
Ad copy
Campaign structure
We get your final sign off & approval
SEO Optimisation Completed
A week later it is time to launch & share with the world
Post launch check in & training video
You can't wait to give us a 5 star Google review ⭐️⭐️⭐️⭐️⭐️
The website build is complete and ongoing SEO, PPC & Support kick in
Do you work with any other companies on your digital marketing? Are there third parties who need to be involved?
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Do you have any integrations we need to be aware of? For example, CRM's, Zapier, Payment methods.
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Changes to initial design intent (based on awesome design workshops)
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Changes to approved artwork
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Small website tweaks and changes
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Adding additional pages
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Extra project management or meetings (outside our standard process)
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Extra content input
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Integrations to external platforms, tools or API’s.
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Design Workshop in 1-2 weeks from today
Can we lock in a time now for your next three meetings with us?
Design Feedback and Content Extraction
We will go over the feedback you have on the page designs and sign off this stage of the process
Copy Feedback
We receive confirmation you are happy with your tone of voice and the copy provided so far.
Development Workshop
We present your fully functional site and go over any last minute tweaks before launch 🎉
We've already got a launch date set! We need your commitment to achieve this.
I'll send you an email with the following:
Our next meeting details (Zoom link)
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Outstanding items we need from you (if applicable)
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Five by Five donates $100 from our profits on every single project to one of our 3 favourite charities. This is our way of giving back
HAVAFEED was established to transform and make a difference to the lives of those in pain and suffering disadvantage in our Gold Coast community.
$2,800of$5,000
this financial year
Support the next generation of agri-entrepreneurs. School for Experiential and Entrepreneurial Development (SEED) Philippines provides an education-based solution to rural development.
$1,400of$5,000
this financial year
The Ocean Cleanup develops advanced technologies to rid the world’s oceans of plastic. A full-scale deployment of their systems is estimated to clean up 50% of the Great Pacific Garbage Patch every 5 years.
$2,900of$5,000
this financial year
Love our work? Spread the word! If one of your mates signs up with us thanks to your referral, you’ll score a free month of PPC or SEO—on the house!
Have a good experience?
Yes
Tell your friends!
Appreciated
Everyone wins!
Love
Five by Five acknowledges the Traditional Custodians of this land. We pay respect to their Elders past, present and emerging for their wisdom, teaching and cultural knowledge and extend that respect to other Aboriginal and Torres Strait Islander peoples.
Five by Five are based on the Gold Coast and provide great looking high performing websites for businesses Australia wide including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth – all regions and cities of Australia.
