Your website should be an ever-evolving asset, not a static digital presence. The launch of your new site was merely the beginning of a transformative journey.
With our expert assistance in website maintenance, conversion rate optimisation, education, and proactive strategies, we’re committed to helping you achieve your online goals.
At Five by Five, we always strive to provide you with a website you’re proud of, ensuring that both you and your site perform at your absolute best!
Our WordPress website maintenance packages have catered to all your website needs, including maintenance and troubleshooting. This has allowed you to focus on the things that truly matter to you, and we want to keep that momentum going.
The digital world has experienced significant changes recently, and we at Five by Five have had to adapt in response. We believe it’s our responsibility to deliver the highest value possible to our clients, which includes providing top-notch support to those who need it most.
It’s crucial for businesses to have a trusted digital advisor on their team – someone to ensure your website remains in peak condition and performs at its best. That’s why we’ve refined and updated our WordPress Care Packages.
Over the past few months, we’ve been working tirelessly to ensure that our WordPress Care Packages adapt to the new digital landscape and meet our clients’ evolving needs. Here’s what’s changing:
1. Exceptional value & inclusions as standard
Premium WordPress Hosting
Now more than ever, it’s crucial to make sure that your hosting is the most premium hosting that you can get and that everything is safe and secure. You must make sure your site doesn’t have any downtime.
We only partner with WP Engine so all of our support clients have their sites hosted with the creme de la creme of hosting.
Based in Google’s data center in Sydney, our hosting solution ensures lightning fast and super reliable hosting for your site.
Security & Uptime Monitoring
Our hosting service prioritises unparalleled security, as demonstrated by our impressive history. Given the rising prevalence of cyber threats, it is essential to collaborate with a digital partner who diligently monitors your website for possible risks and is ready to provide support in case of any incidents.
Rest assured that your data remains protected and secure at all times.
Daily Backups
We also do daily backups of your site. There was an instance last week where one of our client’s accidentally deleted their homepage of their website and couldn’t recover it.
We swept in and reverted their site back to the previous day’s version and we were able to save the day!
Most hosting environments don’t have this ability so that’s why it is crucial to make sure you are getting the most out of your money.
Scheduled Monthly Plugin & WordPress Core Updates
We look after all your plugin and WordPress core updates for you. Think of it like doing an intense update on your phone to fix bugs and apply updates!
This is scheduled and executed on a monthly basis by an expert member of our Support Team who physically logs into your site and makes sure there are no conflicts.
Your site has to keep up with you and the epic increase of online traffic we have seen this year. We make sure everything is ship-shape.
Monthly Google Analytics Website Reporting
Using your Analytics Code we send you a monthly report with your key website statistics so you can see exactly how your website is performing.
Grab a cuppa and sit down to find out about the number of visitors to your site, bounce rate, most popular pages, where your traffic is from and more!
Reliable & Efficient Team of Experts
Your access to our team of support officers, technical gurus, developers, designers means you don’t have to worry about figuring out how to do tweaks and changes to your website.
We are at your service, making sure that we do everything efficiently and the right way. You know if it gets sent to us, it will get done, leaving you to spend your time doing what you do best.
Extra Support for eCommerce Shops, Membership Websites & eLearning Platforms
Even if you have a large eCommerce shop, complex membership website or a multiple course eLearning platform, we have a package to support you!
Dealing with website maintenance is probably not the best use of your skillset and that’s what we are here for!
Extra Support for eCommerce Shops, Membership Websites & eLearning Platforms
Even if you have a large eCommerce shop, complex membership website or a multiple course eLearning platform, we have a package to support you!
Dealing with website maintenance is probably not the best use of your skillset and that’s what we are here for!
2. Let’s talk investment
We haven’t evolved our Support Packages in over two years and therefore our clients have been lucky enough to not have had a price increase either. However, we have realised we had to better align ourselves with industry pricing for what we offer.
So as server prices, software prices and other platforms prices increase, we obviously need to make sure that we’re able to cover our costs and keep supporting you in the best way possible.
CURRENT Packages and Pricing:
- Website Hosting Package: $220+GST/month (No Support hours)
- Website Care Package: $350+GST/month (1 hour of Support)
- Website Care Package +: $700+GST/month (4 hours of Support)
- Website Care Package Pro: $1,200+GST/month (10hrs of Support)
- Custom Care Package: Quoted based on needs
UPDATED Packages and Pricing (commencing 1st July 2023):
- Website Hosting Package: $240+GST/month (No Support hours)
- Website Care Package: $390+GST/month (1 hour of Support)
- Website Care Package +: $780+GST/month (4 hours of Support)
- Website Care Package Pro: $1,500+GST/month (10hrs of Support)
- Custom Care Package: Quoted based on needs
Click here to take a look at the detailed inclusions of each package.
The new packages come into effect on July 1st, 2023 and you will be charged at your new package price whenever your payment is usually due in July 2023.
Easy peasy! 💯
3. Seamless Transition
So what do you have to do now? The simple answer is… nothing!
As of the 1st of July 2023 you will automatically be rolled over to the new structure, no action required.
We obviously have all of the data in terms of how much time we work on your account every month. We will look at the current plan you are on and line it up with the appropriate plan in our new structure that is best suited to your needs.
If that means a higher or even lower package, then one of our team will reach out to discuss this with you. You can trust us to take care of you! ✨
If you would like to discuss your options simply get in touch and we can help you work out which option is most relevant to you.
Our updated Support Packages ensure that you receive the highest value and support, enabling your business to thrive in today’s competitive online environment.
We look forward to a successful 2023 as we continue to invest in building our team of experts and delivering exceptional, high-performing websites.
If you have any questions or would like to discuss the changes further, please don’t hesitate to reach out to us.
Here’s to a prosperous and exciting year ahead! 🎉
4. FAQs
In order for us to best service all our clients and be able to provide the level of support that is expected, an adjustment to our pricing is required.
We would obviously love to continue to support your website, but we realise if that it may not serve your business. If you don’t feel our package adjustments are a good fit for your website needs, please feel free to find an alternative provider and we can provide you with a complete copy of the site backup files for your website. Your new host can then help you with the setup process.
Alternatively, we’d highly recommend continuing to host your website with WP Engine, as they offer an exceptional hosting product. However, the choice is ultimately yours. If you prefer, you can use this discount link to sign up for a new account.
Once you’ve created an account, please share the login details with us, and we will gladly assist you in transferring your website to the new account.
No action is required on your part if you are happy to continue on your Support Package. Changes will automatically take effect from July 2023.
As of the 1st of July 2023 you will automatically be rolled over to the new pricing, no action required.
You will be charged at your new package price whenever your payment is usually due in July. Easy peasy!
If you are happy to continue with us, your new package will automatically take over, no action required!
If you are looking to discontinue your hosting and support with us, we will need two weeks notice so that you can move your site to your chosen hosting and support provider. Please let us know by Friday 15th May 2023 to make this happen.
Like most subscription services, hourly allocations expire at the end of each month.
We’ll keep an eye on your usage each month to ensure that you are on the right package for you needs.
Did someone say… bundle deal?
We really appreciate your trust in us to look after multiple websites for you and have bundle deals for accounts with 2 or more websites under our care.
We’ll be in touch before the new packages kick in to discuss your options.
Great question! But a little hard to answer as every task can vary depending on the brief submitted.
MOST website updates that get submitted through to our team take no more than 30 mins to complete… think changing images, swapping out content, adding a blog post or new team member profile.
We have listed the common updates that take on average 30 mins or less to address here to give you an idea.
We’ll also let you know how long a task will take once received so you can plan out how to use your hours throughout the month.
If you do reach your monthly allocation, we’ll let you know right away.
